PRIVACY POLICY FOR X1 ENTERTAINMENT SERVICES
SUMMARY
We collect personal information you choose to share with us and our
partners so we can provide you with a more customized experience.
Your information is kept secure through industry norms, but security
can be breached, especially if you are not careful with protecting your
username and password. You can modify your information through
your account settings, but we may retain your information on an
aggregate, non personally-identifiable basis for bona fide business
purposes even if you are no longer a registered user or customer.
Please read this Privacy Policy carefully, along with our Terms of
Use and Cookie Policy(collectively, the “Agreement”). By continuing
to use our Services, you are expressly consenting to the
collection, storage, use and disclosure of your personal
information as described in this Privacy Policy.
You further acknowledge that the Services use the SquadUp Ticketing
System and, as such, you consent to the terms of the SquadUp
1. INTRODUCTION TO OUR PRIVACY POLICY
We at X1 Entertainment LLC (the “Company,” “we,” “us,” or “our”,
including our subsidiaries) know that our users care how their
personally identifiable information (“Information”) is used and shared,
and we take your privacy seriously. This Privacy Policy (the “Policy”)
describes how we collect, use and disclose Information when you use
any of our Services, including but not limited to:
Company websites, pages, sites, accounts or channels
accessible through any Internet or wireless enabled device
(each, a “Website”);
Mobile applications;
Ticketing and live event gatherings we host or sponsor; and
Company online platforms and related offerings.
By visiting or using the Services in any manner, you
acknowledge that you accept the practices and policies outlined
in this Agreement.
You must be 18 or older to use our Services. Minors under 18 and at
least 13 years of age are only permitted to use our Services through
an account owned by a parent or legal guardian with their appropriate
permission and under their direct supervision. We do not knowingly
collect or solicit Information from anyone under the age of 13 or
knowingly allow such persons to register for the Service.
2. WHAT INFORMATION WE COLLECT
Information You Provide to Us
You don’t have to create an account to use some of our Services.
However, if you do choose to create an account and sign up for a
Service, we may collect a variety of information from you for that
Service based on what you provide to us, such as: name, birth date or
age range, gender, and email or physical address. If you are paying
for the Service, standard payment and billing information is required.
We do not require users to provide their race, ethnicity, political
opinions, religious or philosophical beliefs, trade union membership,
physical or mental health, sexual orientation or criminal record in their
account. Please do not post or add personal data to your account that
you would not want to be publicly available.
Depending on which Services you choose to use, additional
information may be collected and stored, if necessary in order for us to
provide a particular Service. Such information includes:
1. biographical and professional information, association affiliation,
demographic data, and financial information;
2. information responsive to polls or surveys, disclosed in
applications for employment, or requested in order to provide
information about our business, employment, products or
services;
3. transactional information based on your activities on the
Website;
4. shipping, ordering, billing and other similar information you
provide to purchase or ship an item or service;
5. community discussions, chats, dispute resolution,
correspondence through the Website, and correspondence sent
to us;
6. computer sign-on data, time and date data, statistics on page
views, your IP address, your GPS location, the type of computing
environment you use, and traffic to and from the Website
(including data about you whenever you interact with the
Website, such as when you search, click on links, send
messages, make comments, replies or queries, and select best
replies);
7. other technical information or data collected from Website traffic,
including IP address and standard web log information and
information gathered from cookies, beacons and other
mechanisms;
8. supplemental or additional information we may request from you
in the event previous information you’ve provided cannot be
verified;
9. your content and any other information that you choose to make
available via the Website or that other users of the Website
share about you; and
10. other information that you voluntarily provide to us.
Information Collected Automatically By Us
Whenever you interact with our Service, we may automatically receive
and record technical information such as your device, IP address,
“cookie” information (as described in our Cookie Policy), the version of
your operating system (“OS”), and the page you requested. When you
use the Service on a mobile platform, we may also collect and record
your unique device ID (persistent / non-persistent), hardware type,
media access control (“MAC”) address, international mobile
equipment identity (“IMEI”), your device name, and your location
(based on your IP address). We may also collect information
regarding your activity on the Service (both individually and on an
aggregate basis) and your interactions with other users of the Service.
Information from Third Parties and Advertisers
We work with third party advertisers, networks, and service providers
who assist us in managing or providing the Service (e.g., payment
processors) and who collect some of the information described above.
These third parties also help us understand how users interact with
our content or offerings. We may also collect contextual or
demographic data about our users from third parties, in order to more
effectively deliver the Service or content in which we think you would
be interested. Unless you have been notified otherwise, all information
collected through our authorized third party service providers remains
governed by security and confidentiality obligations consistent with
this Policy and applicable law.
Using Other Sites to Login to our Websites or Services
Some users may choose to connect to our Websites or Services using
third-party account credentials (for example, your Facebook login or
YouTube account). If you choose to connect your account using a
third-party account, you understand some of your Information may be
shared with us or the respective third-party platform. Your information
may also be subject to separate policies of such third-party platform.
You should review those policies before providing consent.
Connecting your account to third-party applications or services is
optional. You can revoke this permission anytime in your account
settings.
Cookies and Similar Technologies
We may use cookies and similar technologies (e.g. web beacons,
pixel tags, or other device identifiers) to store login information and
recognize you and/or your device(s) on, off, and across different
Services and devices. We also allow some others to use cookies as
described in our Cookie Policy. You can control cookies through your
browser settings and other tools.
Other
Our Services are dynamic, and we often introduce new features,
which may require the collection of new information. If we collect
materially different personal data or materially change how we use
your data, we will notify you and may also modify this Privacy Policy.
3. WHY WE COLLECT AND HOW WE USE YOUR INFORMATION
How we use your Information will depend on which Services you use,
how you use those Services and the choices you make in your
settings. The primary reason we collect Information is to provide and
improve our Services, manage your account and subscription to our
Service, and to provide you with a more customized experience on our
Services.
The following is a summary of more specific ways we may use your
personal information:
To provide payment processing and account management,
operate, measure and improve our Services, keep our Services
safe, secure and operational, and customize Website content
To contact you regarding your account, to respond to your
requests or questions, to troubleshoot problems with your
account, to resolve a dispute, to collect fees or monies owed or
as otherwise necessary to provide you customer service
To send you transactional communications. For example, we
might send you emails about your purchase or to confirm your
registration for an event. We might also contact you about this
policy or our website terms
To provide other services requested by you as described when
we collect the Information
For marketing purposes. For example, we might send you
information about events or special promotions. We might also
tell you about new features or products. To learn about your
choices for these communications, read Section 8.2 below
We may also use push notifications on our mobile apps to send
you various alerts and updates
To improve our Services, for example by reviewing information
associated with stalled or crashed pages experienced by users
allowing us to identify and fix problems and give you a better
experience
For security purposes. To prevent, detect, mitigate, and
investigate fraud, security breaches or other potentially
prohibited or illegal activities and/or attempts to harm our users
To monitor and improve the information security of our Websites
and mobile applications
To enforce our Terms of Use, this Policy, or other policies, and to
monitor for violations of our policies or applicable laws
We also use Information as otherwise described in this Policy,
permitted by law, or as we may notify you.
4. HOW YOUR INFORMATION IS SHARED
4.1 Sharing by you
Certain Services offered are social by their very nature, so your
participation in such a Service will allow others to see your name
and/or username, profile picture, social profile, and any other content
you upload or disclose through that profile.
4.2 Sharing by us
We share your Information with third parties as listed below and as
otherwise described elsewhere in this Policy:
Service Providers
We employ and allow third parties to perform tasks on our behalf,
such as payment processing, data management and analytics,
marketing, advertising, communication and IT services, and we need
to share your Information with them in order for them to provide such
products and services. Unless we tell you differently or you consent
otherwise, these third parties do not have any right to use your
Information beyond what is necessary to assist us in providing such
products and services. Any uses of your Information by these third
parties will remain governed by security and confidentiality obligations
consistent with this Policy and applicable law.
Company Affiliates
Subject to applicable laws, we may share your Information with
companies with whom the Company is affiliated or related to (e.g.,
parent company or subsidiaries), and will require such affiliated or
related companies to use the Information solely in accordance with
this Policy.
Business Transfers
We may choose to buy or sell assets. In these types of transactions,
customer Information is typically one of the business assets that would
be transferred. Also, if we (or our assets) are acquired or merged, or if
we go out of business, enter bankruptcy, or go through some other
change of control, Information would be one of the assets transferred
to or acquired by a third party.
Protection of Company and Others
We reserve the right to access, read, preserve, and disclose any
Information that we reasonably believe is necessary to comply with
law or court order; enforce or apply our conditions of use and other
agreements; or protect the rights, property, interests, or safety of our
Company, our employees, our users, or others. This includes
exchanging information with other companies and organizations for
fraud protection and credit risk reduction.
Aggregated and Anonymized Information
We also may share (within our affiliated entities or with third parties)
aggregated or anonymized information that does not explicitly identify
you or any individual user of our Services. From time to time, the
Company may provide demographic and statistical information to
prospective partners for the purposes of securing advertising and/or
for general promotion of the Service. This disclosure will not share any
personal information of individual users but is intended to give a broad
overview of the Service’s membership.
5. THE SECURITY OF YOUR INFORMATION
The security of your Information is important to us. We take
commercially reasonable security measures, including administrative,
technical, and physical safeguards, to protect your Information from
loss, theft, misuse, and unauthorized access, disclosure, alteration,
and destruction.
Your account is protected by a password for your privacy and security.
You must prevent unauthorized access to your account and
Information by selecting and protecting your password and/or other
sign-on mechanism appropriately. To help protect your Information,
you should not share your account information or password, reuse
your password on other sites, or use a password you have used on
other sites.
We endeavor to protect the privacy of your account and other
Information we hold in our records, but we cannot guarantee complete
security. Unauthorized entry or use, hardware or software failure, and
other factors, may compromise the security of user information at any
time.
6. WHERE YOUR INFORMATION WILL BE HELD
In order to provide the Service, the Information that we collect from
you may be transferred to and stored at a destination outside of your
country and the European Economic Area (“EEA”), and, in particular,
the United States. It may also be processed by any service providers
appointed by us who operate outside of the EEA and their staff. By
submitting your data, you agree to this transfer, storing or processing
outside of the EEA or your country and acknowledge that not all
countries guarantee the same level of protection for your Information
as the one in which you reside. Data transferred will be treated in
accordance with this Policy and, where applicable, the EU General
Data Protection Regulation.
7. LAWFUL BASES FOR PROCESSING
We will only collect and process Information about you where we have
lawful bases. Lawful bases include consent (where you have given
consent), contract (where processing is necessary for the
performance of a contract with you (e.g. to deliver the Services you
have requested)) and “legitimate interests”.
Where we process Information based on consent, we will ask for your
explicit consent. You may withdraw your consent at any time, but that
will not affect the lawfulness of the processing of your personal data
prior to such withdrawal.
Where we rely on contract, we will ask that you agree to the
processing of personal data that is necessary for entering into or
performance of your contract with us. We provide a voluntary service;
you can choose whether or not you want to use the Services.
However, if you want to use the Services, you need to agree to
our Terms of Use, which set out the contract between the Company
and you. As we operate in countries worldwide (including the US) and
use technical infrastructure in the US to deliver the Services to you, in
accordance with the contract between us, we may need to transfer
your Information to the US and to other jurisdictions as necessary to
provide the Services.
Where we rely on legitimate interests as a basis for Information
processing, you have the right to object. We may process your
personal data for the purposes of our legitimate interests or for the
legitimate interests of third parties, provided that such processing shall
not outweigh your rights and freedoms. For example, we may process
your personal Information to:
Protect you, us, or others from threats (such as security threats
or fraud)
Comply with laws that apply to us
Enable or administer our business, such as for quality control,
consolidated reporting, and customer service
Manage corporate transactions, such as mergers or acquisitions
Understand and improve our business or customer relationships
generally
Enable us and our users to connect with each other, view
content, express opinions, exchange information, and conduct
business
If you have any questions about the lawful bases upon which we
collect and use your Information, please contact us at
x1enthelp@gmail.com.
8. WHAT INFORMATION YOU CAN ACCESS
Through your account settings for the Service, you may access, edit,
or delete Information you’ve provided and your record of interactions
with the Service. Such Information and interactions, and your ability to
update them, will vary based on the Service.
8.1 Right to Access and Control Your Information
We provide many choices about the collection, use and sharing of
your Information.
Individuals located in certain countries, including the European
Economic Area, have certain rights related to their personal
Information. Subject to any exemptions provided by law, you may
have the right to request the following for personal data that we have
about you:
Delete Information: You can ask us to erase or delete all or
some of your personal data (e.g., if it is no longer necessary to
provide Services to you).
Change or Correct Information: You can edit some of your
Information through your account. You can also ask us to
change, update or fix you Information in certain cases,
particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Information: You can
ask us to stop using all or some of your Information (e.g., if we
have no legal right to keep using it) or to limit our use of it (e.g., if
your Information is inaccurate or unlawfully held).
Right to Access and/or Take Your Information: You can ask
us for a copy of your Information and can ask for a copy of
Information you provided in machine-readable form.
8.2 What Choices You Have
You can always opt not to disclose Information or to disable certain
tools on your browser or device. However, this may limit your ability to
fully utilize the Service.
You may be able to add, update, or delete Information as explained
above. When you update Information, however, we may maintain a
copy of the unrevised Information in our records. Please note that
some Information may remain in our records for legitimate business
reasons even after your deletion of such Information, such as our
analyzing aggregated data regarding past usage of the Service (but
not in a manner that would identify you personally).
You can opt in to receive mobile push notifications from the Company.
If you change your mind later and no longer want to receive these
notifications, you can use your device’s settings functionality to turn
them off.
If you don’t want to receive e-mail or other communications from us,
you can adjust your email preferences from your account, or opt-out
by clicking on the link provided in the emails.
To learn more about choices regarding cookies set through the
Service, see our Cookie Policy.
8.3 Account Closure
If you wish to delete your account, you can do so by logging into your
account or by emailing us at x1enthelp@gmail.com. After it is no
longer necessary for us to retain your Information, we will dispose of it
in a secure manner according to our data retention and deletion
policies, except as noted below.
9. HOW LONG WE RETAIN YOUR INFORMATION
We generally retain your Information as long as reasonably necessary
to provide you the Services or to comply with applicable law. However,
even after you deactivate your account, we can retain copies of
Information about you and any transactions or Services in which you
may have participated for a period of time that is consistent with
applicable law, applicable statute of limitations or as we believe is
reasonably necessary to comply with applicable law, regulation, legal
process, or governmental request, to detect or prevent fraud, to collect
fees owed, to resolve disputes, to address problems with our
Services, to assist with investigations, to enforce our Terms of Use or
other applicable agreements or policies, or to take any other actions
consistent with applicable law.
Information you have shared with others (e.g. through comments or
other posts) will remain visible after you close your account or delete
the information from your own account, and we do not control data
that other users copied out of our Services.
10. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our Policy, please
send us a detailed message at the address below, and we will try to
resolve your concerns.
X1 Entertainment LLC
8117 W. Manchester Ave., Ste. 153
Playa Del Rey, CA 90293
Attn: Privacy / Legal Department
11. YOUR CALIFORNIA PRIVACY RIGHTS
Under California Civil Code Sections 1798.83-1798.84, California
residents are entitled to ask us for a notice identifying the categories
of personal Information that we share with our affiliates and/or third
parties for marketing purposes, and providing contact information for
such affiliates and/or third parties. If you are a California resident and
would like a copy of this notice, please submit a written request to the
following address: X1 Entertainment LLC, Attn: Legal Department,
8117 W. Manchester Ave, Ste. 153, Playa Del Rey, CA 90293. We will
respond to one request per California customer each year, and we do
not respond to requests made by means other than as set forth above.
California Do Not Track Disclosure: Do Not Track is a privacy
preference that users can set in their web browsers. When a user
turns on the Do Not Track signal, the browser sends a message to
websites requesting them not to track the user. At this time, we do not
respond to Web browser “do not track” settings or signals.
12. LEGAL DISCLOSURES
It is possible that we will need to disclose information about you when
required by law, subpoena, or other legal process or if we have a good
faith belief that disclosure is reasonably necessary to (1) investigate,
prevent, or take action regarding suspected or actual illegal activities
or to assist government enforcement agencies; (2) enforce our
agreements with you, (3) investigate and defend ourselves against
any third-party claims or allegations, (4) protect the security or integrity
of our Service (such as by sharing with companies facing similar
threats); or (5) exercise or protect the rights and safety of the
Company, our users, personnel, or others. We attempt to notify users
about legal demands for their personal data when appropriate in our
judgment, unless prohibited by law or court order or when the request
is an emergency. We may dispute such demands when we believe, in
our discretion, that the requests are overbroad, vague or lack proper
authority, but we do not promise to challenge every demand.
Effective: April 28, 2019